SUPPORT CENTER 

Ready to answer your questions.

Ways to Contact Us

Phone

At J J Motorsports we spend a lot of time helping our customers get what they need and at their doorstep fast. If you have any questions or concerns please do not hesitate to give us a call. You can reach us at (231) 767-5055. We have experienced racers always at hand. Have a question about A 6.0 Powerstroke? Have a question about dirt oval? Have a question about dirt bikes? Have a question about UTV/ATV's? Have a question about safety gear? Call us today to speak with our experts. We are available for a phone call from Monday though Friday 8AM-5PM Saturday 9AM-1PM Eastern Time Zone. You can place an order, check an order, and more. Give us a call at any time. 

E-Mail

general / sales: support@jj-motorsports.com
special requests: dustin@jj-motorsports.com

Live Chat

For live chat support visit our Facebook page and select the "send message" button. You can send us a message and we will get back with as fast as possible. 

Customer Service Hours

Mon-Fri 9AM.-5PM EST
Sat 9AM -1PM EST

Submit Your Question

Account

Account Dashboard

Our accounts make it easy to keep track of all your orders. Make check-outs faster with saved addresses. 

Account Settings

Save multiple addresses for orders using your account. Forgot your password? No worries, use our password recover tab in the top right of the home web page. Then enter your e-mail and you will receive an e-mail to reset your password. 

Shipping

Free Shipping

We provide free shipping on orders over $99. Some exclusions apply. Free shipping over $99 only applies to the lower 48 states or APO/FPO/DPO shipments. Please reach out to us for APO/FPO/DPO shipments so we can do our best to get the shipment out to you in a timely manner. Oversize items do not qualify for the free shipping. The free shipping offer is valid on your subtotal. Truck freight items do not qualify for the free shipping over $99. Select products do not qualify for free shipping.

Shipping Providers

We send our shipments out via Fedex | UPS | USPS | for truck freight shipments contact us before you order so we can include a delivery quote into your order.  

In-Store Pickup

We do offer in-store pick up. Your items must be paid for in advance for in-store pick up. You can buy through our phone line, website, or in person. We will call or E-mail you when your items are ready to be picked up at our store location:
3011 S. Mill Iron Road
Muskegon, MI 49444
United States

International Orders 

We do ship internationally on products that can be shipped via air. An international order will inquire an up charge for the shipping payment. If you are ordering with APO/FPO/DPO then you will NOT have an up charge.  

After I Order

Your order will be filled as soon as you order. You will receive an E-mail as soon as you place an order. You will then receive an E-mail when your items ship out. There will be a tracking number included on that E-mail. IF, for some reason you do not receive an E-mail after placing your order, please let us know. Support e-mail will be sent out from us if the order is not on track to be delivered in the expected time.  

Returns

Start A Return

1. Reach out to us before you send something back. We need to get an Return Merchandise Authorization number (RMA). This number represents your returned products.
2. When you request to return an item the product must unused, unaltered, original packaging, and proof of purchase. If you your products do not meet these requirements we can refuse or intact a restocking fee. We will contact if there is a problem with your returned products.
3.When packaging your parts use the box your items came in. If you do not have the same box your shipment came in try to use one as close as possible. Put the Return Merchandise Authorization number on the outside of the shipping box (not the product box). Do no alter the products packaging during this time because we will have to try and resell the items. If the product packaging comes back in unapproved condition we may send it back to you or intact a fee.
4. you will receive a Return Merchandise Authorization number (RMA) through your e-mail. We will also, give you directions on what we expect to happen on this return.
5.Please provide proof of purchase with your order. In rare situations we could intact a 15% restocking fee. Send your returns via Fedex or UPS.
6. If you received the wrong item and it was an error on our end we will make it right.
7. We cannot accept returns on special order products.
8. Keep a record of your tracking numbers so you can check the status of your shipment. We are not responsible for loss items caused from our shipment providers.
You can track your returned orders through Fedex and UPs trackers

Privacy

Your Privacy Matters

At J J Motorsports we value your privacy. We do not sell your information. We do not store your information. Browse our website knowing you are on a secure server. To view our privacy policy click here

E-Mail

Always feel free to opt out of our e-mail list. Select any e-mail from us and click "unsubscribe" at the bottom of the e-mail. 

Gift Cards

Buy gift cards here.

Track Your Order

You can track your order right from your order's e-mail. You can click here for the tracking page.

Frequently Asked Questions

Where Are We

We are located in Muskegon, MI. We are located along the West Michigan Coast. Our location address is:
3011 S. Mill Iron Rd.
Muskegon, MI 49444

Where Do You Ship From

At J J we want you to get your order fast and easy. We ship from our store location (Muskegon, MI), along with our warehouse locations. We have over 7 warehouses across the country to make sure you get your order fast no matter where you are. We also ship from the vendor when applicable. 

Do You Allow Refunds

Yes, we do allow refunds. Refunds can always be given immediately. 

Do You Take Returns

Yes, we accept returns. Visit our returns tab to start a return. 

How Long Is Handling 

Handling time is same business day. You will get an e-mail if it is not fulfilled same day. 

Can I Track My Order

Yes, you can track your order. You can track your order right from the shipping confirmation e-mail sent out after your order ships. You can also use our order status tracking page found here

What Payment Methods Are Accepted 

We accept all major credit/debit cards. Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, and more. 

Can I Buy Gift Cards

Yes, you can buy gift cards here

Does J J Sponsor

Fill out a racer's application