Frequently Asked Questions

Clear answers to help you shop with confidence at JJ Motorsports

Shipping & Orders

When will my order ship?

The majority of orders placed before 5:00 PM EST ship the same business day. We work hard to get your parts out as quickly as possible. If there is any expected delay, our team will personally contact you right away.

Is my order shipped the same day?

Yes — most orders are processed and shipped the same business day. We understand how important speed is when you need racing or performance parts, so we prioritize fast turnaround whenever possible.

Do you offer free shipping?

Yes! We offer free shipping on all orders over $99. Please note that some oversized or freight items may not qualify and will be calculated separately at checkout.

How long will it take for my order to arrive?

Most orders ship the same business day and arrive within 1–5 business days depending on your location. We primarily ship via UPS Ground and FedEx Ground for reliable delivery.

Can I get my order expedited?

Absolutely. We offer expedited shipping options including next-day delivery. Call us at (231) 767-5055 and we’ll be happy to provide pricing and options to get your parts to you as fast as possible.

Will I receive tracking information?

Yes. You’ll receive an order confirmation email immediately after checkout. Once your order ships, you’ll get a second email with tracking details so you can follow your package in real time.

Do you charge a handling fee?

No. We do not charge any handling fees. The only charges are for the parts and applicable shipping costs.

Can I pick up my order in-store?

Yes! In-store pickup is available at our Muskegon location. We recommend calling (231) 767-5055 ahead of time to confirm the parts are ready for you.

Can I fax my order in?

Yes. You can fax your order to us at 231-773-4118.

Support & Contact

What are your phone support hours?

Our team is available by phone:

Monday – Friday: 9:00 AM – 5:00 PM EST
Saturday: 9:00 AM – 1:00 PM EST

What are your in-store hours?

Our Muskegon showroom is open:

Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

What is your support email?

You can email us anytime at support@jj-motorsports.com. Our team strives to respond to all inquiries quickly.

Is my personal data protected?

Yes. We take your privacy very seriously. We never sell or share your personal information with third parties.

Products & Inventory

Are your product prices and inventory up to date?

Yes. Our website inventory and pricing are updated daily. If you see something you need but want to confirm stock or current pricing, just give us a call.

Do you sell race fuel?

Yes! We stock VP Race Fuels and Sunoco Race Fuels in a variety of popular blends. We can also special order additional fuels based on our weekly deliveries. Call us for current stock and pricing.

Do you sell Hoosier Racing Tires?

Yes, we carry Hoosier Racing Tires. Please call (231) 767-5055 to check current availability and sizes in stock.

Returns & Policies

Can I return my order?

Yes. We accept returns on most items. Please call us first to obtain an RMA (Return Merchandise Authorization) number before sending anything back.

Location

Where is JJ Motorsports located?

We are located in Muskegon, Michigan, just off Heights Ravenna Road.

Physical Address:
3011 S. Mill Iron Rd.
Muskegon, MI 49444
USA