In-store Returns
Can I Return My Items In-Store?
We want to make returns as simple and convenient as possible. Yes, you can absolutely return items purchased online at our store! Here's everything you need to know to ensure a smooth return experience.
How to Return Items Purchased Online at JJ Motorsports
To return your online purchase in-store, just bring the item(s) to our location along with the original receipt or order confirmation email. Our team will process your return quickly and efficiently.
What You’ll Need:
- Proof of Purchase: Please bring your receipt, packing slip, or order confirmation email.
- The Item(s): Ensure the product is in its original packaging and condition (see below for details).
Return Conditions
To qualify for a return at JJ Motorsports, please note the following guidelines:
- Return Timeframe: Returns must be made within 30 days of the purchase date. After 30 days, returns unfortunately cannot be accepted.
- Item Condition: Items must be unused, in their original packaging, and include all tags, parts, and accessories.
- Refund Method: Your refund will be issued back to the original payment method.
Exclusions
While we aim to accommodate most returns, a few exclusions apply:
- Items marked as final sale cannot be returned or exchanged.
- Products that show signs of use, damage, or wear may not qualify for a refund.
- Certain categories such as custom or special orders may not be eligible for in-store returns.
If you’re unsure whether your item meets these conditions, feel free to contact our team before visiting the store.
Frequently Asked Questions
What happens if I don’t have a receipt or order confirmation?
We may still be able to help! Please contact us or speak with a store associate, and we’ll do our best to assist you.
Can I exchange my item instead of returning it?
Yes! If you’d like to exchange your item for a different size, color, or product, just let us know when you visit, and we’ll be happy to help.
How long does it take to process my return in-store?
Most in-store returns are processed immediately. Refunds to credit cards typically take 3–5 business days to appear in your account, depending on your bank.
Need Help?
If you have any other questions or concerns about returning your items, don’t hesitate to get in touch with us. You can reach our friendly team by phone, email, or by stopping by the store. We’re here to help and make your return process as hassle-free as possible!
Thank you for choosing JJ Motorsports. We appreciate your business and are committed to ensuring your satisfaction every step of the way.