International Shipping
International Shipping Policy
At JJ Motorsports, we're committed to delivering high-quality motorsports parts and accessories to customers around the world. We partner with trusted carriers like FedEx, UPS, and GlobalPost to ensure reliable and efficient international shipping. This policy outlines everything you need to know about shipping internationally, including methods, costs, restrictions, and more. If you have any questions, please contact our support team at support@jj-motorsports.com.
Shipping Methods and Carriers
We offer international shipping via the following carriers:
- FedEx: Ideal for faster delivery with comprehensive tracking.
- UPS: Reliable for a balance of speed and cost.
- GlobalPost: Economical option for standard international shipments.
During checkout, you'll see available options based on your location, package weight, and desired speed. We recommend selecting a method that fits your timeline and budget.
Shipping Costs and Calculation
Shipping costs are calculated dynamically at checkout and depend on several factors:
- Package weight and dimensions.
- Destination country.
- Selected shipping speed (e.g., express vs. standard).
- Any applicable fuel surcharges or remote area fees.
All prices are in USD. If your local currency differs, your payment provider will handle the conversion. Note that faster services generally cost more.
Estimated Delivery Times
Delivery times vary by carrier, service level, and destination. Here's a general guide (business days after shipment):
- North America (e.g., Canada, Mexico): 2-7 days.
- Europe: 5-10 days.
- Asia and Australia: 7-15 days.
- South America and Africa: 10-20 days.
- Other regions: Up to 30 days.
These are estimates only and may be affected by customs processing, holidays, or unforeseen delays. Exact estimates are provided at checkout.
Customs Duties, Taxes, and Fees
International shipments may incur duties, taxes, VAT, or other fees imposed by your local customs authority. These charges are your responsibility and are typically collected upon delivery or import. We recommend researching your country's customs regulations in advance using official government resources to estimate potential costs and avoid surprises. JJ Motorsports does not reimburse these fees.
Tracking Your Order
Once your order ships, we'll email you a tracking number and link. You can monitor your package's progress directly on the carrier's website. If you don't receive this email within 2-3 business days of your order confirmation, please check your spam folder or contact support.
Country and Item Restrictions
We ship to most countries worldwide, but some restrictions apply due to international regulations, carrier limitations, or export controls. If your country isn't available at checkout, it may not be eligible—please email us for confirmation.
Prohibited Items: We do not ship hazardous materials internationally for safety and compliance reasons. Examples include:
- Lithium batteries (unless properly packaged and certified).
- Flammable liquids, gases, or solids (e.g., paints, adhesives).
- Chemicals or corrosive substances.
- Aerosols or pressurized containers.
- Any items classified as dangerous goods under IATA regulations.
If your order contains prohibited items, it will be canceled, and you'll receive a full refund minus any processing fees. Always check your country's import restrictions, as they may prohibit items like certain electronics or automotive parts.
Oversized and Heavy Items
Some products, such as large engines, bumpers, or exhaust systems, may exceed standard shipping limits for weight (typically over 150 lbs) or dimensions (e.g., longer than 108 inches). These require custom freight shipping.
If your order includes oversized items:
- We'll review it within 48 hours of placement.
- We'll contact you via email with a custom shipping quote, including any additional freight costs.
- You'll have the option to approve the quote or cancel the order for a full refund.
For a pre-purchase quote, email us with product details and your shipping address.
Packaging and Insurance
All items are securely packaged to withstand international transit, using protective materials like bubble wrap, foam, and sturdy boxes. We include insurance for the full value of your order against loss or damage during shipping (up to $100 for standard shipments; higher values available upon request). If your package arrives damaged or is lost, contact us within 7 days of delivery with photos and details to initiate a claim.
Returns and Exchanges for International Orders
We offer a 30-day return policy for most items, but international returns may incur additional shipping costs, which are your responsibility. Please review our full Returns Policy for details, including eligible items and restocking fees. To start a return, email support with your order number.
What If There's an Issue?
If you encounter any problems, such as delays, incorrect items, or customs holds:
- Contact our support team immediately at support@jj-motorsports.com.
- Provide your order number, tracking info, and a description of the issue.
- We'll work with the carrier to resolve it as quickly as possible.
Frequently Asked Questions
- Can I change my shipping address after ordering? Yes, if the order hasn't shipped yet. Contact us ASAP.
- Do you offer expedited shipping? Yes, select express options at checkout.
- What if my package is refused or returned? You'll be responsible for return shipping fees, and a restocking fee may apply.
- Are there any hidden fees? No—all known costs are shown at checkout, but customs fees are variable.
Thank you for choosing JJ Motorsports. We appreciate your business and strive to make your international shopping experience seamless!
