Returns Timeline
How Long Does the Return Process Take?
We aim to make your return experience as smooth and transparent as possible. The time it takes to complete the return process can depend on several factors, including the carrier you choose for shipping the package back to us. Here's what you can expect.
Return Timeline Overview
Shipping Time Back to Us
The time it takes for your return package to reach us will depend on the carrier and shipping method used. While some carriers may deliver within a few days, others could take longer. Please check the tracking information provided by your carrier for updates on your package's delivery status.
Inspection and Refund Processing
Once we receive your return, we want to ensure everything is in order. Here’s what happens next:
- Inspection: We carefully inspect the returned item(s) to confirm they meet the return conditions.
- Refund Processing: After inspection, we begin processing your refund. This typically takes 1-3 business days.
Rest assured, we aim to process refunds quickly so you can have your money back as soon as possible.
Total Duration
The total time for the entire return process will depend on how long it takes for the package to reach us, plus the 1-3 days required to process your refund. For a quicker experience, we recommend using a shipping method that provides tracking and is timely.
Common Questions About the Return Process
How can I track my return package?
If you’re using a return label provided by us, you can generally track your package using the carrier's tracking services. If you’re using your own shipping method, we recommend selecting a trackable option for peace of mind.
Will I be notified when my refund is issued?
Yes! Once we’ve completed the inspection and processed your refund, you’ll receive a confirmation email. This will include the total refund amount and any deductions, if applicable.
How long until the refund shows in my account?
Once we issue the refund, the time it takes to appear in your account can vary depending on your financial institution. Typically, refunds are processed within 3-5 business days, but this can differ depending on your bank or credit card provider.
Can I check on the status of my return?
Of course! If you have any concerns or want an update on your return, feel free to reach out to our customer service team. We’re happy to help.
Need Help?
Our team is here to assist if you have any questions about the return process or your refund. Don’t hesitate to contact us via phone, email, or by visiting us in-store. We’re committed to making your return experience hassle-free and efficient!