Warranty and Recall Information
Warranty and Recall Information
We’re committed to ensuring our customers are satisfied with the products they purchase. To make your experience hassle-free, we’ve compiled all the essential information you need regarding warranties and recalls.
Product Warranties
Most of the products we offer are backed by manufacturer warranties. This means your warranty claim will typically need to go directly through the manufacturer. However, there are some parts and products that may require warranty processing through us.
How To Determine Warranty Coverage
If you’re unsure whether your warranty is processed through the manufacturer or JJ Motorsports, please don’t hesitate to reach out. You can contact us by:
- Phone: 231-767-5055
- Email: support@jj-motorsports.com
We’re here to help you determine the best course of action for your warranty claim.
Warranty Timelines
Warranty claim timelines can vary depending on the product and the specific issue. Typically:
- Most claims are settled within 30 days.
We’ll keep you informed throughout the process and work to resolve your case as quickly as possible.
Product Recalls
Occasionally, manufacturers may issue a recall for certain products. Rest assured, if a recall affects a product you purchased through JJ Motorsports, we’ll notify you directly.
What To Do If You Discover A Recall
If you find out that your product has been recalled and you haven’t heard from us yet, here’s what to do:
- Contact us immediately by calling 231-767-5055 or emailing support@jj-motorsports.com.
- We’ll assist you in securing a replacement product if one is available.
- If a replacement cannot be provided, we’ll issue a refund for your order.
We’re committed to making the recall process as smooth and straightforward as possible.
How To Start A Warranty or Recall Claim
To ensure a quick resolution, we recommend following these steps when initiating a claim:
- Gather your documentation: This may include your purchase receipt, product details, and any photos or evidence of the issue.
- Contact us promptly: Reach out by phone or email to explain the situation.
- Follow provided instructions: Once we determine whether the claim is processed through the manufacturer or us, we’ll guide you through the next steps.
Our team is here to support you every step of the way.
Tips For A Smooth Process
- Double-check the details of your warranty coverage (manufacturer vs. JJ Motorsports) when contacting us.
- Provide as much information as possible when filing your claim to avoid delays.
- Stay in touch! We’ll keep you updated on the status of your case, but feel free to reach out if you have questions during the process.
At JJ Motorsports, we value your satisfaction and trust. If you have any other questions regarding warranties or recalls, please don’t hesitate to contact us. Whether it’s helping you through a warranty claim or managing a recall, we’re here to ensure you have the best experience possible.